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Apprenticeship in Customer Service
Key facts:
- Suitable for: 16-18, Adults, Employers
- Level: 2
- Mode of study: Part time
- Study location:
Rookery Lane - Click here for fees information
- Course code: AP-CUST-1
General information
The customer service apprenticeship is available for learners aged from 16-65 who are employed in a customer service environment for a minimum or 16 hours a week. College attendance is on a day-release basis and assessment will take place in the workplace. Learners are required to build a portfolio of evidence to demonstrate their skills, understanding and knowledge of the subject. Training is provided through workshop sessions, tutorials and classroom teaching.
Course content
In-house training will take place one day a week and regular assessments and reviews will occur in the workplace. Learners will work towards an NVQ level 2 in Customer Service, a technical certificate in Customer Service, (a combination of practical and theory work), and level 1 key skills in Application of Number and Communication.
Entry requirements
Learners wishing to start a customer service apprenticeship must be employed in a customer service environment and be able to attend college one day a week.
Progression
A Level 3 Advanced Apprenticeship is also available, click here for more information.
Further information
Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government. Training for Apprenticeships for 19 to 24 year olds is part funded, with employers expected to make a contribution. Funding for apprentices aged 25 is very limited and employers are expected to make a part or full contribution. Please contact us on 020 8295 7070 or apprenticeships@bromley.ac.uk for further information.
At Bromley College we strive to ensure that all information presented is accurate at the time of publishing. We reserve the right to vary our programme of courses, qualification titles, course content and entry requirements, the range of services we provide and the fee policies stated.